Delivery
The Salt Mobile SIM card will be delivered by Swiss Post to the specified shipping address. Due to revised postal and telecommunications regulations, customers are required to verify their identity in person. During the ordering process, the customer has the option to upload a selfie for identification. This is necessary so that we can verify the customer’s identity for legal reasons. If the customer is not willing to use a selfie for identification, an ID check at the doorstep is required, and the SIM card cannot be accepted by a representative but only in person. Identification is handled by the Swiss Post courier. For this, the customer must be able to identify themselves to the courier.
The customer will be charged a flat fee of an additional CHF 20 for the ID check.
The Salt Mobile SIM card is packaged and shipped only after the customer has confirmed the order. Shipping typically takes 1–2 business days after confirmation.
If mobile devices are ordered together with a mobile service plan, the devices will be ordered from our partner provided they are in stock; otherwise, the SIM card will be shipped first. Depending on the availability of the device ordered, delivery may take 1–2 weeks or longer; in particular, for new iPhone models, we are dependent on delivery from Apple Inc.
The approximate delivery date will be communicated via email and SMS after the order is placed.
Cancellations and Returns
If the consumer cancels the purchase agreement before the contract is confirmed, Chexter GmbH is entitled to charge a flat fee of CHF 59. This amount covers the cost of the SIM card, which we offer to our customers free of charge in some cases instead of charging CHF 19.95. When a subscription is ordered, the SIM card is assigned by the system and can no longer be used afterward. Once the contract has been confirmed, it is no longer possible to cancel the order with Chexter GmbH itself. The buyer generally has no right to exchange or return products. Such contract changes must be agreed upon with Chexter GmbH. In some cases, Chexter GmbH provides the customer with a standard Trio SIM card that is not Mobile-ID compatible. A subsequent eSIM is charged as a voucher for CHF 59 in the Salt Shop.
If Swiss Post is unable to deliver the package, it will be held at the nearest post office for 7 business days for pickup. If the package is not picked up within this period, it will be returned to Chexter GmbH. Chexter GmbH’s customer service will contact the customer and reship the package for a flat shipping and handling fee of CHF 20.
Fee for early contract termination for a device: max. CHF 1,000 (processing fee of CHF 100 + remaining months until the end of the contract) + Multisurf, if applicable + remaining balance of all installment payments (device/early
renewal fee)
Delivery date
The shipping confirmation will provide customers with an estimated delivery date, or we will contact the customer to arrange a specific delivery date.
Salt Fiber’s hardware is delivered directly by its contractual partner, Salt Mobile. If the service is not available at the customer’s location, the customer will be notified in writing via email within a few minutes to a maximum of two business days, and all personal information and data will be permanently deleted. If the service is available, the order will be processed using the information provided by the customer during the ordering process. The customer will then receive an email directly from Salt, and once the confirmation link in Salt’s email has been clicked, the order is considered accepted. We are waiving the activation fee of CHF 99.95 for the customer.
Shipping costs
All shipping costs are free.
The goods remain the property of Chexter GmbH until full payment has been made. If the purchase price of a mobile phone is paid in installments, the device remains the property of Chexter GmbH for a period of six months. In this case, the retention of title expires upon payment of the full sixth monthly fee for the mobile phone contract. Any rights of third parties remain unaffected by this. Invoicing for the installment payments is handled directly by Salt Mobile SA. In the event of non-payment, the full purchase price of the device ordered will be invoiced after 6 months.
Warranty
The statutory warranty rights apply to the products offered in our store.
Chexter GmbH must be notified of incorrect deliveries and damage to the goods in transit within 48 hours of receipt of the goods.
The customer must inspect the goods immediately upon delivery, to the extent that this is practicable in the ordinary course of business, and, if a defect is discovered, notify the seller without delay. If the buyer fails to give notice, the goods shall be deemed accepted, unless the defect was not apparent upon inspection. If such a defect becomes apparent later, notice must be given immediately upon discovery; otherwise, the goods shall be deemed accepted even with regard to this defect. To preserve the buyer’s rights, timely dispatch of the notification is sufficient. The customer is prohibited from immediately withdrawing from the contract or reducing the purchase price. Chexter may choose to remedy the defect through subsequent performance or by delivering a defect-free item.
If defects in the device become apparent within the warranty period provided by the manufacturer, these defects must first be addressed under warranty law.
The buyer shall bear the costs of delivering the goods, as well as the costs of issuing a notice of default and shipping the goods to a location other than the place of performance. The place of performance is the buyer’s place of residence.
Upon delivery of the goods sold, the risk of accidental loss and accidental deterioration passes to the buyer. If, at the buyer’s request, the seller ships the sold item to a location other than the place of performance, the risk passes to the buyer as soon as the seller has delivered the item to the forwarding agent, the carrier, or any other person or entity designated to carry out the shipment.
If you have any questions or would like to contact our customer service team, you can find all the contact options here: www.handy-abovergleich.ch/kontakt/.