Salt Europe XL Exclusive + 1 month free

No. Our service is free for all users. We receive a commission from the provider, which allows us to offer our customers the SIM card at a discount of CHF 59. This only applies to orders from Salt Mobile.

The contractual partner is directly the respective provider. You will receive all documents and paperwork, as well as invoices and SIM cards, from the provider. We are a premium partner and officially recognized, which is why we also have exclusive offers.

The SIM card is sent by mail free of charge within one business day. You will receive a tracking number by email as soon as the shipment has been sent, so you can stay up to date. With an eSIM, the QR code is sent immediately after ordering.

Once you have taken out a subscription with us, all documents will be sent to you in writing as PDF files by email. We will also continue to be available to answer any questions you may have after the contract has been concluded. You can contact us in Swiss German or German.

We are a premium partner and have different offers and promotions than those offered directly by the providers. For this reason, prices may sometimes differ from those offered directly by the provider. However, once the contract has been concluded, the contractual partner is always the respective service provider directly.

Yes, our support and hotline are based in Switzerland. This means you always have a contact person in Switzerland and are not forwarded to a call center abroad. This has several advantages for customers. You can contact both us and the provider directly if you have any questions, giving you excellent customer support. Our team is also in direct contact with the providers and can help you immediately.

To do so, simply click on "Select subscription" on the right and fill out all the fields in the form. We will then take care of the entire order process with the provider and send you a PDF copy by email. If desired, we will also transfer your existing number.

The new subscription will only start once the existing subscription has ended. You won't pay twice, and there will be no interruption. We will take care of the timely cancellation and transfer of your number for you. You don't need to do anything extra after placing your order. The transfer date will be communicated to you via text message.

The new subscription won't start until the current one ends. You won't be charged twice, and there won't be any interruption in service. Salt will handle the number transfer and cancel your current subscription in accordance with the notice period.

Yes, you can transfer your existing cell phone number from another provider at no cost. Salt will automatically handle the transfer of your current number and the cancellation of your old plan.

Yes, that's possible, and we'll check it for you free of charge. Please call our hotline at 044 505 54 10.

With Salt contracts, our customers receive the SIM card at a lower price than the standard CHF 59, and we also offer dedicated support in Switzerland via email and phone in Swiss German, if the customer so desires. We ensure that the ordering process goes smoothly and act as a comparison platform in the customer’s best interest.

In most cases, contracts without a device or cell phone can always be terminated within 60 days. We automatically check the correct date and notify you via text message. Costs are only incurred after the existing, i.e., current contract has expired.

Yes, Apple Watch is now supported with all new Salt subscriptions. For just CHF 5.95 per month, you can activate this option directly in the Apple Watch app on your iPhone after signing up, and you can cancel it at any time.

See the requirements below:

• iPhone 8 or a newer model running iOS 16.5 or later
• Apple Watch Cellular Series 4 or a newer model running WatchOS 9.5 or later
• Salt B2C customer (prepaid and data plans not available)
• The Watch Connect option must be enabled
• MyAccount login is available

Yes, that's possible. However, an eSIM is not free and costs a one-time fee of CHF 49. We will then send you a QR code voucher. To request an eSIM, simply reply to the order confirmation immediately after placing your order and let us know you'd like one.

Yes, your existing balance will be transferred, and with Salt Prepaid, you’ll keep the same SIM card—no new SIM card is needed. The balance will be applied to your upcoming bills. With other providers, you can set the start date for the transfer.

Yes, that’s no problem. Just click on “Select Subscription” and fill out the form. During the process, enter the company name in the “Account Holder” field. We’ll then send you a form for transferring the number, along with instructions, via email. You can simply forward the form and the email to your IT department or supervisor.

Yes, that's possible. However, an eSIM is not free and costs a one-time fee of CHF 49. We will then send you a QR code voucher. To request an eSIM, simply reply to the order confirmation immediately after placing your order and let us know you'd like one.

Andorra, Belgium, Bulgaria, Denmark*, Germany, Estonia, the Faroe Islands, Finland, France* (including Corsica), Gibraltar, Greece, Great Britain* (excluding the Channel Islands: Jersey, Guernsey, and the Isle of Man), Ireland, Iceland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Monaco, the Netherlands*, Norway* (including Svalbard), Austria, Poland, Portugal (including Madeira and the Azores), Romania, San Marino, Sweden, Slovakia, Slovenia, Spain (including the Canary Islands and the Balearic Islands), the Czech Republic, Hungary, Vatican City, Cyprus **

** Overseas territories (ships, ferries, cruises) are not included

** Salt Travel, Travel Plus, and Travel Max include additional countries such as the U.S., Canada, and Turkey, among others; see below for more details.

Yes, that's no problem. To have the SIM card shipped, you simply need a Swiss address or an address in Liechtenstein, because we only ship within Switzerland and Liechtenstein. You can also use your employer's Swiss address or a friend's address. To do this, fill in the "c/o" field during checkout with the name of the person listed on the mailbox.

Alternatively, you can use a mailing address and pick up the SIM card at a post office; please contact us by phone to arrange this. You can also choose an eSIM as an alternative.

You can reach us anytime at 044 505 54 10, and we’ll work with you to assess your specific situation.